After a 20-year career at design software company Autodesk, Prakash “PK” Kota felt an urge for a career change, in part because he didn’t want to end his career having worked for only one
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But as more companies adopt agentic AI in hopes of replacing or making human workers more efficient, one top economist has noted customer service roles—particularly those overseas—are only growing. Citing data from the
When I leave my Boston condo every day, I say good morning to the concierge, who works for a contracting company providing staff to residential buildings. When I conduct an interview in a nearby building,
The next time you call an Uber ride or order food delivery with an app, there’s a good chance that the gig worker you meet is getting government benefits. In 2025, companies such as DoorDash,
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Europe’s employers face a new challenge—keeping workers safe during heatwaves
Crippling droughts in Africa’s Sahel region, flash floods in Southeast Asia, sweeping bushfires in Australia, melting permafrost in Siberia: Once the theoretical preserve of scientific models, the impacts of climate change are suddenly becoming
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WPP’s sweeping restructure could save £500 million—the bigger challenge might
When Cindy Rose replaced Mark Read as CEO of WPP in October last year, she inherited a business in decline. The advertising company had recently issued a fresh profit warning after a sharp decline in
